Security and integrations: 2FA, API keys, webhooks, blocked senders and your data
Protect the account with two-step login, connect other apps through API keys and webhooks, block unwanted senders and export your data.
Read the articleBlog
Practical ideas on customer conversations, shared inboxes, website chat and teamwork.
Billing: plans, card or bank transfer, invoices and add-ons
Pick a monthly or yearly plan, pay by card or bank transfer, download invoices, buy add-ons and change or cancel any time.
Read the articleThe knowledge base and the public help page
Write the company's official answers once; the AI uses them in replies and customers can read them on the public help page.
Read the articleAI: auto-responder after hours and reply suggestions during hours
Configure the AI per domain: business context, when it replies, hours, language, and how it uses the knowledge base so it never makes things up.
Read the articleChannels ·
Messenger and Instagram: your page and account messages, in the same inbox
Connect the Facebook page and the professional Instagram account, choose the domain, and DMs arrive in Chat next to everything else.
Read the articleChannels ·
WhatsApp: connect the business number and reply from the inbox
Scan a QR code like WhatsApp Web, choose the domain, and customers' WhatsApp messages become conversations in Chat. You can start conversations too.
Read the articleChannels ·
Website chat: install and configure it step by step
Turn on the widget, put the code on your site, match it to your brand, set the proactive message and hours, and reply live from Chat.
Read the articleAuto-assignment rules and the reply target (SLA)
New conversations reach the right person on their own, with the right tag and status, and you hear about it when something sits unanswered too long.
Read the articleDaily work in the shared inbox: statuses, assignments, notes and tags
The daily routine in Syncon: who takes the conversation, which status it has, internal notes with @mentions, tags, canned replies and your signature.
Read the articleSetup ·
Invite your team and decide who sees what
Add teammates with an email, choose whether they get Inbox, Chat or both, and limit them to specific domains when needed.
Read the articleSetup ·
Connect your first mailbox (Google, Microsoft or IMAP)
How to add a domain in Syncon: one-click connection through Google or Microsoft, or manually via IMAP and SMTP, plus the connection test.
Read the articleGetting started with Syncon: a new account in 10 minutes
From sign-up to the first conversation: create the account, confirm your email, pick a plan and find your way around the app.
Read the article