The knowledge base and the public help page

The same questions keep coming: how long shipping takes, how to return something, what the hours are. In Settings → Knowledge base you answer them once.

Add an article

1. Press Add article and give it a clear title (e.g. "Shipping and delivery costs").
2. Pick the domain (or All domains) and write the content, concrete and short.
3. Tick Published so the AI can use it; unpublished stays a draft.

The public help page

1. In the domain settings, turn on Public help on.
2. Copy the page link and put it on your site or in your signature: customers read the domain's published articles, in Syncon's colours.

Tips

• One article = one question. Titles phrased as the customer's question are found more easily.
• Update articles when prices or policies change; the AI always answers from the latest version.
• Watch the questions without coverage in Reports and write articles for them.