AI: auto-responder after hours and reply suggestions during hours

The AI in Syncon has one simple job: the customer gets a useful reply when the team is away, and during hours teammates reply faster. It is configured per domain, from Domains → AI settings.

Turn on the auto-responder

1. Tick AI auto-responder on.
2. Write the Business context: what you sell, to whom, the tone, what it must never promise. The more concrete, the better the replies.
3. Choose When the AI replies: after hours only (recommended) or any time, non-stop.
4. Fill in the Working hours per day (empty = off all day) and the time zone.
5. Pick the Reply language and save.

Suggestions during hours

Tick Reply suggestions during hours: when an email arrives during working hours, the AI prepares a draft you see next to the conversation and insert with one click. Nothing is sent without you.

So it never makes things up

• Add articles to the Knowledge base (shipping, returns, hours, prices). The AI quotes from them and honestly says when it does not know.
• In Reports you see the questions without coverage: topics the AI answered with no relevant article, exactly what is worth writing.
• On WhatsApp the AI is off by default; turn it on with AI on WhatsApp too if you want.

Limits and costs

Every plan includes a number of AI replies per month; at 80% you get an email. Beyond the limit you can buy message packs from Billing, they never expire. The AI summary of a long conversation is one click away, any time.