WhatsApp: connect the business number and reply from the inbox
Scan a QR code like WhatsApp Web, choose the domain, and customers' WhatsApp messages become conversations in Chat. You can start conversations too.
The WhatsApp channel is included in the Business plan. The company number connects exactly like WhatsApp Web, and messages arrive in Chat, where anyone on the team can reply.
Connecting
- Go to Chat → Setup, WhatsApp section.
- Choose the domain the conversations belong to and, optionally, a device name (e.g. "Sales").
- Press Generate QR code.
- On the business phone: WhatsApp → Settings → Linked devices → Link a device and scan the code.
- The page updates by itself to "WhatsApp connected".
Day to day
- New messages show in Chat with the WhatsApp icon; reply like in any conversation, with emoji and attachments.
- From New WhatsApp conversation you write first, to a number in international format (e.g. 40733111222).
- The AI does not reply on WhatsApp unless you explicitly tick AI on WhatsApp too in the domain's AI settings.
- If the number disconnects (phone off for long, session closed), a warning shows in Chat and you reconnect with a new QR code.
All your companies. One inbox.
Email, website chat, WhatsApp, Messenger and Instagram in a single inbox shared with your team. The first domain is free.
Start free