Website chat: install and configure it step by step

Website chat lands in the same inbox as email: the visitor writes, the team replies live from Chat, and the transcript stays in the account.

Enable and install

1. Go to Chat → Widget setup and pick the domain you want the chat on.
2. Switch Chat on.
3. Press Copy code and paste it into your site, before </body> (in the WordPress theme, in Shopify, any CMS or plain HTML).
4. Reload the site: the chat bubble appears in the chosen corner.

Match it to your site

• Colour, icon and position (left/right) change from the same page.
• The texts (greeting, what is asked at the start, the message when nobody is online) are editable, in Romanian and English.
• Chat shows "online" when a teammate with chat access is active in the app and has not set themselves as away.

The proactive message

A message that opens by itself after a few seconds visibly increases the number of conversations. You set the text, the delay and, optionally, per-page rules: on the pricing page "Need help choosing a plan?", on the cart "Any question before ordering?". The visitor can close it and will not see it again that session.

During the conversation

• You see which page the visitor is on and where they came from, right in the conversation.
• Transfer the conversation to a teammate; they accept it or it expires after 3 minutes.
• At the end the visitor can rate the conversation (👍/👎); the score shows in Reports.
• Inactive conversations close by themselves after 30 minutes.

The contact form

From the same domain settings you get an embeddable contact form for when nobody is online: messages arrive as emails in the inbox, with the same history.