Messenger & Instagram
Customers write to your Facebook Page because that is where they find you, and the messages stay in Meta Business Suite or on one phone. Nobody owns them and response times slip. Syncon connects the page in one click, and every Messenger message becomes a conversation the whole team sees, next to email, website chat and WhatsApp. Instagram connects separately, with its own button, and lands in the same inbox.
Press Connect with Facebook, pick the page, done. No tokens, no technical setup, no developer account.
New conversations ring until an operator accepts, each has exactly one owner, and transfers require acceptance. Nobody answers over a teammate.
Page messages no longer depend on who has the app installed. Anyone with Chat access replies on behalf of the page, from the browser.
Every sender becomes a contact: you see their past conversations, internal notes and the other channels they wrote on.
Canned responses, AI drafts, emoji and sound notifications. The same tools your team already uses for chat and WhatsApp.
DMs from your professional Instagram account land next to the rest of the conversations, with the same rules for taking and answering them. It connects with its own button, at no extra cost.
Activate a subscription with social channels and open Chat, the Setup tab.
Press Connect with Facebook and pick the page and the domain the messages land on.
New messages ring in Chat: the team accepts, replies, and the customer gets it on Messenger.
A Facebook Page you administer. You connect from inside the app with your own Facebook account, in under a minute.
No. From the moment you connect, every new message the page receives becomes a conversation in Syncon, and history builds from there.
Meta allows replies within 24 hours of the last customer message. Inside the window you reply freely; after it, the customer has to write again to reopen it.
From Chat, the Configurare tab, with the Connect Instagram button. Meta requires a flow separate from the Facebook Page one, and the account must be professional, Business or Creator. Once connected, DMs land in the same inbox at no extra cost.
Teammates with access to Chat and to that domain. Conversations are accepted exclusively, so two teammates can never answer the same customer in parallel.